1. COMPANY INFORMATION
Sole Technologies Ltd.
UIC: 208080819
Registered Office:
25 Angel Kanchev Street
Sofia 1000, Bulgaria
Website: https://www.sole-pay.com
Email: [email protected]
2. DEFINITIONS
For purposes of these Terms:
Account means a customer relationship established with Sole Technologies.
Business Day means any day other than Saturday, Sunday, or public holidays in Bulgaria.
Crypto-Asset means a digital representation of value or rights transferable and storable electronically using distributed ledger technology.
Services means all products, technologies, payment services, crypto-asset services, software, APIs, and related services provided by Sole Technologies.
User means any person or entity using the Services.
3. ELIGIBILITY
To use the Services, you must:
Be at least eighteen (18) years old;
Have full legal capacity;
Not be subject to sanctions or restrictive measures;
Successfully complete all required onboarding procedures;
Comply with all applicable laws.
Corporate customers must provide valid incorporation documents and evidence of authorization.
4. SERVICES
Sole Technologies may provide, subject to regulatory permissions and availability:
Crypto-asset exchange services;
Crypto-to-fiat conversion services;
Fiat-to-crypto conversion services;
Crypto-to-crypto exchange services;
Transfer services relating to crypto-assets;
Custody and administration services;
Digital payment solutions;
Merchant acquiring and payment processing solutions;
Fiat settlement solutions;
API and technological infrastructure services;
Virtual account solutions;
Additional ancillary services.
Certain Services may not be available in all jurisdictions.
5. ACCOUNT OPENING
Users must successfully complete onboarding before using certain Services.
The onboarding process may include:
Identity verification;
Corporate verification;
Sanctions screening;
AML screening;
Source of funds verification;
Source of wealth verification;
Enhanced due diligence.
The Company reserves the right to reject applications without explanation where legally permitted.
6. CUSTOMER REPRESENTATIONS
You represent and warrant that:
All information provided is accurate and complete;
You will promptly update inaccurate information;
You act on your own behalf unless disclosed otherwise;
Funds and crypto-assets are derived from lawful sources;
Your activities comply with applicable laws.
7. KYC, AML AND COMPLIANCE
Sole Technologies is required to comply with applicable AML/CTF laws.
Accordingly, we may:
Conduct identity verification;
Request additional documentation;
Perform sanctions screening;
Monitor transactions;
Block or reject transactions;
Report suspicious activities to competent authorities.
Failure to cooperate may result in suspension or termination.
8. RESTRICTED JURISDICTIONS
Services may not be available to persons located in or connected with:
Sanctioned jurisdictions;
High-risk jurisdictions;
Jurisdictions prohibited by applicable law;
Jurisdictions determined by Sole Technologies to present unacceptable risk.
The Company may modify restricted jurisdictions at any time.
9. PROHIBITED ACTIVITIES
Users shall not use the Services for:
Money laundering;
Terrorist financing;
Fraud;
Sanctions evasion;
Market manipulation;
Illegal gambling;
Child exploitation;
Human trafficking;
Unlicensed financial services;
Intellectual property violations;
Cybercrime;
Darknet activities.
The Company may immediately suspend any suspected prohibited activity.
10. TRANSACTION EXECUTION
Transactions shall be executed only after:
Successful verification;
Sufficient balances;
Completion of risk controls;
Compliance approval.
Transactions may be delayed, suspended, rejected, or cancelled where necessary.
Execution times are estimates only.
11. FEES
Users agree to pay all applicable fees.
Fees may include:
Trading fees;
Exchange fees;
Processing fees;
Settlement fees;
Withdrawal fees;
Network fees;
Third-party charges.
Fees will be disclosed before execution whenever reasonably practicable.
The Company reserves the right to amend fees.
12. REVERSALS AND REFUNDS
Crypto-asset transactions are generally irreversible.
Refunds may be granted solely at the Company's discretion or where required by law.
The Company shall not be responsible for losses resulting from:
Incorrect wallet addresses;
Blockchain failures;
User errors;
Third-party actions.
13. CUSTODY OF CRYPTO-ASSETS
Where custody services are offered:
Sole Technologies may hold crypto-assets on behalf of customers;
Assets may be segregated in accordance with applicable regulations;
Customers remain beneficial owners of their assets.
The Company may utilize third-party custodians.
14. MARKET RISKS
Users acknowledge that crypto-assets involve significant risks, including:
Extreme volatility;
Liquidity risk;
Technology risk;
Regulatory risk;
Counterparty risk.
Users bear sole responsibility for investment decisions.
15. INTELLECTUAL PROPERTY
All intellectual property rights relating to the Services remain the exclusive property of Sole Technologies or its licensors.
No license is granted except as expressly stated.
16. SUSPENSION AND TERMINATION
The Company may suspend, restrict, freeze, or terminate Services immediately if:
Legal obligations require it;
AML concerns arise;
Fraud is suspected;
False information is provided;
These Terms are breached.
Termination shall not affect accrued obligations.
17. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Sole Technologies shall not be liable for:
Indirect damages;
Lost profits;
Business interruption;
Loss of opportunity;
Consequential damages.
Maximum aggregate liability shall not exceed fees paid by the User during the previous twelve (12) months.
Nothing excludes liability that cannot legally be excluded.
18. FORCE MAJEURE
The Company shall not be liable for failure or delay caused by:
Natural disasters;
War;
Cyberattacks;
Government actions;
Utility failures;
Internet disruptions;
Blockchain network disruptions.
19. TAXES
Users remain solely responsible for determining and paying all taxes arising from their activities.
The Company does not provide tax advice.
20. COMPLAINTS
Complaints may be submitted in accordance with the Company's Complaints Handling Policy.
Email: [email protected]
21. AMENDMENTS
The Company may amend these Terms at any time.
Updated versions shall be published on the Website.
Continued use constitutes acceptance.
22. GOVERNING LAW
These Terms shall be governed by the laws of the Republic of Bulgaria.
23. DISPUTE RESOLUTION
Any dispute shall be submitted to the competent courts of Sofia, Bulgaria unless mandatory law provides otherwise.
24. CONTACT DETAILS
Sole Technologies Ltd.
Email: [email protected]
Website: https://www.sole-pay.com
Address: 25 Angel Kanchev Street, Sofia 1000, Bulgaria